We completely understand! Many of our long-term clients felt the same way before their first visit. At Beauty at Tranquility, we pride ourselves on our genuinely warm, welcoming atmosphere where clients of all ages feel at ease. Our therapists take the time to chat and get to know you, ensuring your experience is relaxed and comfortable. We're not just about treatments - we're about real relationships.

We believe in complete transparency with our pricing. Our treatments are designed to be affordable for regular maintenance without compromising on quality. We'll always discuss costs clearly before your treatment begins, and we offer options to suit different budgets. Many clients tell us they appreciate our straightforward pricing approach - no hidden costs, just honest value.

Your concern is completely valid. All our therapists are fully qualified with NVQ Level 3 certification and years of hands-on experience. Michelle, our owner, has over 14 years in the industry, and our team includes specialists like Malissa with 16 years at Tranquility. We're committed to consistent, reliable results, which is why clients travel from as far as Ipswich and Kesgrave for our services. We're happy to discuss your previous experiences to ensure we meet your expectations.

We absolutely welcome and value our senior clients! In fact, many of our most loyal customers are in their 60s, 70s, and even 90s. We understand that your needs might include treatments like pedicures (when reaching your toes becomes difficult) and therapeutic massage. Our therapists are experienced in adapting treatments for all ages and mobility levels, and we love the conversations and relationships we build with our senior clients.

As mothers ourselves, we completely understand the challenges of balancing work and family life! Michelle, our owner, is a mother of three girls, and several of our therapists are parents too. We offer flexible appointment times and understand when you occasionally need to reschedule. Many of our clients are busy mums who rely on us to be accommodating while still providing their essential beauty maintenance.

It's completely natural to feel a bit nervous before your first massage. Our therapists are experts at making first-timers feel at ease. We'll clearly explain the process beforehand, ensure you're comfortable with the level of undress required (always maintaining your dignity with proper draping techniques), and check in about pressure throughout. Many clients who were initially nervous tell us their massage experience was much more comfortable than they expected!

Your skin's health is our priority. Before any facial treatment or waxing service, we'll conduct a thorough consultation to understand your skin's specific needs and any sensitivities. We use high-quality products suitable for various skin types, and our experienced therapists are trained to recognise potential issues. We can also perform patch tests before certain treatments for your peace of mind.

Yes, there is free parking right outside our salon at 125a High Road East! We know how frustrating parking can be, especially when you're trying to fit treatments into a busy day. Our clients regularly tell us how much they appreciate being able to park easily and step straight into their appointment without the stress of finding a space or watching the meter.

We completely understand your concern. Our nail technicians are properly trained in both application and removal techniques that minimise damage to your natural nails. We never rush the removal process (which is often the cause of nail damage), and we use quality products that are kinder to your nails. Many clients who've experienced problems elsewhere have found our approach much gentler while still providing long-lasting results.

Absolutely! We have many male clients who regularly visit for treatments like back and chest waxing, massages, and skin treatments. Our therapists are experienced in providing treatments for men, and our welcoming atmosphere extends to everyone. The number of our male clients has grown significantly through word-of-mouth recommendations, which speaks to how comfortable they feel in our care.